3. OPERATIONAL EXCELLENCE
Objectives: Recognize the realities around resource limits and budget growth in university administration and provide IT solutions to increase operational efficiencies.
|Provide effective training to foster adoption|
"Increase training frequency, structure, and robustness . . . and include a knowledge sharing database and publicize existing tools"
- Academic Affairs.
|Consult with users in standardized, collaborative user groups|
"We want IT to act as consultant, recommending emerging technology for adoption"
|Focus development efforts on system integration and interoperability|
"The current tools must be better integrated, including the Colleague systems and orientation information"
- Student Development
|Automate paper processes and enable advanced data analytics|
"Everything we do generates paperwork, [we] need to map processes to electronic processes, particularly around grants and research"
- Academic Affairs