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6. Business Process Management

Strategic Roadmap

  1. Organizational Refocusing
  2. Teaching and Learning Strategy
  3. Infrastructure Assessment and Refresh
  4. Training Assessment and Strategy
  5. IT Governance, Policy and Portfolio Management
  6. Business Process Management
  7. Integrated Administrative Information Strategy
  8. Business Continuity Strategy
  9. Emerging Technologies Forum
  10. Cloud Computing Capitalization
  11. Collaboration Tool Enhancements
  12. Social Networking Integration

Risk Qualifications

  • RED - High
  • YELLOW - Moderate
  • GREEN - Low

Operational ExcellenceOperational Excellence

Align IT with the wants and needs of users to promote business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology

Description:

  • Business Process management (BPM) focuses on aligning organizations with the wants and needs of clients
  • BPM promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology
  • A Content Management system is often implemented to support BPM

Value and Organizational Implications:

  • The initiative is focused on striving for Operational Excellence
  • By embracing a consultative approach, Technology Services will begin to refocus their services in a flexible, outward posture, further understanding user requirements

Risks:
RATING: YELLOW

  • BPM and Content Management is an institution-wide initiative
  • Processes often span many organizations, many users, and many technologies
  • BPM implementation should be phase
StartFinishDuration
1/4/201011/4/201124 months
Timeline

Detail:

  • 2 years
  • Requires contractors and procurement
  • Step 1- Establish implementation strategy prioritizing organizations and processes
  • Step 2- Pilot BPM and content management with one organization
  • Step 3- Following the strategy, iteratively implement for organizations and processes.