 4. TRANSPARENCY & UNDERSTANDING
Objectives: Provide outstanding service and university-wide insight into IT capacity, planning, and prioritization to build credibility.
 | Follow direction from executive leadership | "Executive leadership team needs to drive technology adoption top-down" - Trustees |  | Develop formal IT governance | "We need transparency, understanding, and participation in the IT decision-making process" - Deans |  | Formalize project management and progress reporting | "Project management, progress reporting and transparency into these processes could be improved, though the PMO is a step in the right direction" - Finance |  | Support users consistently across campuses and schedules | "Need a problem-solving culture and customer service focus within IT, more on people and processes, less on machines" - President’s cabinet |
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