4. TRANSPARENCY & UNDERSTANDING
Objectives: Provide outstanding service and university-wide insight into IT capacity, planning, and prioritization to build credibility.
|Follow direction from executive leadership|
"Executive leadership team needs to drive technology adoption top-down"
|Develop formal IT governance|
"We need transparency, understanding, and participation in the IT decision-making process"
|Formalize project management and progress reporting|
"Project management, progress reporting and transparency into these processes could be improved, though the PMO is a step in the right direction"
|Support users consistently across campuses and schedules|
"Need a problem-solving culture and customer service focus within IT, more on people and processes, less on machines"
- President’s cabinet