Distance Learning Complaint Process for Out-of-State Students

As a Catholic university in the Jesuit tradition, Loyola strives to nurture the formation of "men and women for others" and to provide an atmosphere of cura personalis, care for the whole person, so that each individual can realize their potential. All Loyola community members have the right to be treated with courtesy and respect. In this spirit, Loyola espouses the highest ethical standards and expects students, faculty, administrators, and staff to conduct themselves in a manner that upholds these principles. There are several general areas in which these Standards of Conduct apply: official University-wide policies, legal regulations, specialized professional codes of ethics, and generally acceptable standards of personal conduct.

Loyola University Maryland places in highest regard the establishment and maintenance of a campus environment of interpersonal care and personal responsibility. Only when such a community exists can the University fulfill its goal to ensure the intellectual, ethical, social, and spiritual development and growth of its students. Honesty, integrity, and assuming responsibility for the welfare of self and others are characteristics of such a community. Loyola, therefore, sets high expectations of its students, as well as members of its faculty, administration, and staff, for conduct that supports the maintenance of a caring community. Students are expected to conduct themselves in such a manner as to ensure the health and welfare of all members of the Loyola community.

To these ends, students are expected to conform to all policies and regulations of the University. These include officially adopted policies such as the Harassment and Discrimination Policy and Procedures, Employee Grievance Policy and Hearings Procedures, Policy on Consensual Relationships, Loyola University Maryland Alcohol Policies and Procedures, and Ethical Use of Technology Policy, as well as policies on academic integrity and regulations concerning parking and the use of the Loyola-Notre Dame Library. Copies of these documents are accessible online on the graduate students policy page. Many of these policies specify procedures for handling alleged violations.

However, students who have exhausted all internal Loyola complaint procedures and who remain unsatisfied may file a complaint with the appropriate agency in the state where the student resides. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies.

Loyola University Maryland is accredited by the Middle States Commission on Higher Education (MSCHE), 3624 Market Street, Philadelphia, PA 19104; 267-284-5000. The MSCHE is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. The Commission’s policy on filing complaints can be found on its website.

Loyola Distance Education Student Complaints

Loyola University Maryland is a participant in the State Authorization Reciprocity Agreements (SARA).

Out-of-state students enrolled in a Loyola distance education program may, after the student has exhausted the institution’s procedures for the resolution of grievances, and within two years of the incident about which the complaint is made, file a written complaint to the Maryland Higher Education Commission, in a form prescribed by the Secretary of Higher Education.

A complaint may include, but is not limited to, allegations that the institution provided false or misleading:

  1. Recruitment or marketing materials;
  2. Job placement data;
  3. Information about tuition, fees, or financial aid;
  4. Information about admission requirements;
  5. Information about the institution’s accreditation;
  6. Information about whether course work meets relevant professional licensing requirements or the requirements of specialized accrediting bodies; and
  7. Information about the transferability of course work to other institutions.

Additional details on the MHEC complaint.

Student Grievance Contact Information for Individual States

The complaints process mandated by Loyola’s SARA participation does not preclude a student from filing a complaint with their state of residence. Contact information for each state’s relevant agency is available via the State Higher Education Executive Officers website.

State Authorizations

As stated in the catalogue, documents granting accreditation or state authorization approval to Loyola University Maryland are available for review in the records office during regular business hours.