General Description

Reporting to the director of Event Services, this position will assist the members of the full time staff with the following responsibilities:

• • Prepare rooms for conference guests. This includes, but is not limited to, making beds, providing towels and amenities, performing light housekeeping, and collecting used linens.
  • Report necessary maintenance problems, inadequate room set-ups, and low inventory of linens, amenities, or related items.
  • Work at the Guest Services desk to facilitate check-in and checkout.
  • Respond to customer questions and concerns in a prompt and courteous manner. Every employee will receive training on how to respond quickly and effectively to guest needs and concerns.
  • Assist full-time logistical staff with setting up and breaking down facility or event arrangements. This includes tables, chairs, staging, tarps, multi-media equipment, lighting and sound systems, or related equipment.
  • Other duties as assigned.
  • Prepare rooms for conference guests. This includes, but is not limited to, making beds, providing towels and amenities, performing light housekeeping, and collecting used linens.
  • Report necessary maintenance problems, inadequate room set-ups, and low inventory of linens, amenities, or related items.
  • Work at the Guest Services desk to facilitate check-in and checkout.
  • Respond to customer questions and concerns in a prompt and courteous manner. Every employee will receive training on how to respond quickly and effectively to guest needs and concerns.
  • Assist full-time logistical staff with setting up and breaking down facility or event arrangements. This includes tables, chairs, staging, tarps, multi-media equipment, lighting and sound systems, or related equipment.
  • Other duties as assigned.

This position is highly visible and interfaces with all elements of the campus community including president's office, admissions, student organizations, development, and a variety of campus guests. Each individual will be required to exhibit tact and diplomacy when dealing with event sponsors, support departments, and third party contractors.

Requisite Skills and Responsibilities

• Stringent attention to detail and strong customer services skills;
• Must be able to work flexible schedule, including evenings and weekends which will be determined weekly;
• Possess excellent communication skills;
• Have a valid motor vehicle operators license;
• Exercise problem ownership values;
• Ability to react decisively and with good judgment to problems and be adaptive to changing situations;
• Refined time management skills

The position with Event Services is one of importance to Loyola's active event program. The student is a direct reflection of the Event Services and the University. Every student is expected to present a positive image to all guests and clients. This is accomplished through a neat appearance, a pleasant and friendly disposition, attention to detail, and a commitment of service to ensure success.