Loyola University Maryland

Event Services

Summer Event Staff

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General Description

Reporting to the director of Event Services, this position will assist the members of the full time staff with the following responsibilities:

  • • Prepare rooms for conference guests. This includes, but is not limited to, making beds, providing towels and amenities, performing light housekeeping, and collecting used linens.
    • Report necessary maintenance problems, inadequate room set-ups, and low inventory of linens, amenities, or related items.
    • Work at the Guest Services desk to facilitate check-in and checkout.
    • Respond to customer questions and concerns in a prompt and courteous manner. Every employee will receive training on how to respond quickly and effectively to guest needs and concerns.
    • Assist full-time logistical staff with setting up and breaking down facility or event arrangements. This includes tables, chairs, staging, tarps, multi-media equipment, lighting and sound systems, or related equipment.
    • Other duties as assigned.
    • Prepare rooms for conference guests. This includes, but is not limited to, making beds, providing towels and amenities, performing light housekeeping, and collecting used linens.
    • Report necessary maintenance problems, inadequate room set-ups, and low inventory of linens, amenities, or related items.
    • Work at the Guest Services desk to facilitate check-in and checkout.
    • Respond to customer questions and concerns in a prompt and courteous manner. Every employee will receive training on how to respond quickly and effectively to guest needs and concerns.
    • Assist full-time logistical staff with setting up and breaking down facility or event arrangements. This includes tables, chairs, staging, tarps, multi-media equipment, lighting and sound systems, or related equipment.
    • Other duties as assigned.

This position is highly visible and interfaces with all elements of the campus community including president's office, admissions, student organizations, development, and a variety of campus guests. Each individual will be required to exhibit tact and diplomacy when dealing with event sponsors, support departments, and third party contractors.

Requisite Skills and Responsibilities

  • Stringent attention to detail and strong customer services skills;
  • Must be able to work flexible schedule, including evenings and weekends which will be determined weekly;
  • Possess excellent communication skills;
  • Have a valid motor vehicle operators license;
  • Exercise problem ownership values;
  • Ability to react decisively and with good judgment to problems and be adaptive to changing situations;
  • Refined time management skills

The position with Event Services is one of importance to Loyola's active event program. The student is a direct reflection of the Event Services and the University. Every student is expected to present a positive image to all guests and clients. This is accomplished through a neat appearance, a pleasant and friendly disposition, attention to detail, and a commitment of service to ensure success.