Loyola University Maryland

Office of Financial Aid

Consumer Financial Protection Bureau

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In the Dodd-Frank Wall Street Reform and Consumer Protection Act, Congress established an Ombudsman for private student loans within the Consumer Financial Protection Bureau to assist borrowers with private student loan complaints. This means a single federal agency is now responsible for watching out for all students and families who choose to borrow private student loans. The website has a student portal that contains repayment advice, a comment area,  and a student can file a complaint online.
 
http://www.consumerfinance.gov/