Loyola University Maryland

Office of Human Resources

Graduate Resident Coordinator: Desk Position

Description Graduate Residence Coordinator - Desk Position
Loyola University Maryland, Office of Student Life
I. Qualifications a. Earned bachelor’s degree and full-time enrollment in a graduate degree program at Loyola University Maryland.
b. One semester of on-campus residence hall experience or ability to demonstrate an understanding of the unique aspects of the on-campus living experience.
c. Strong organizational and interpersonal skills and the ability to interact with individuals from diverse backgrounds. 
d. Knowledge about various college student experiences and challenges.
e. Strong leadership skills with the ability to motivate students.
f. Ability to maintain confidentiality and sensitive information.
g. GRCs should have a flexible schedule and be available for both daytime and evening hours
II. Responsibilities  a. General responsibilities 
i. GRCs are expected to work approximately 20 hours a week to satisfy the requirements of the position.
ii. Attend and facilitate weekly staff meetings and individual 1-on-1 meetings with student staff.
iii. Meet regularly with Assistant Director for Housing Operations.
iv. Maintain up to 10 office hours per week. This includes daytime and evening hours.
v. Maintain a presence on campus and in the residential area including weekends (in consultation with your direct supervisor).
vi. Participate in an area or departmental committee.
vii. Complete other duties as assigned.

b. Directly supervise 4 Desk Coordinators (DC) and indirectly supervise approximately 200 Desk Assistants (DA).
i. Meet regularly with each DC 
ii. Monitor and assist in addressing all safety concerns
iii. Appropriately address desk staff job performance.
iv. Assist in the management of the DC and DA employment processes (recruitment, selection and termination) and send all employment correspondence to DAs. 

c. Provide training and development for all desk staff.
i. Update the desk manual to reflect expectations of the Office of Student Life.
ii. Facilitate desk operations training for all desk staff during training periods (Fall and Spring) and as needed.
iii. Hold DA in-services at least twice a semester for all desk staff workers.

d. Supervise the Hopkins Court Desk Assistants.
i. Make regular visits to the desk and problem solve any safety or employment issues.
ii. Maintain schedule of all shifts.

e. Promote and uphold the Community Standards and support campus safety.
i. Confront all inappropriate behavior and follow procedures for referral to the student conduct process.
ii. Serve as a conduct officer and adjudicate violations of the Community Standards.
iii. Provide guidance and support to the Resident Assistant Staff in upholding policies.
iv. Serve in the 24-hour on-call rotation. This requires carrying a departmental cell phone and responding to all emergencies. GRCs are on-call approximately one week and one weekend (Thursday through Monday) per semester.
v. Be available in times of campus emergencies.

f. Assist with the administrative processes of the department and residential areas
i. Participate in residence hall openings and closings which may include break periods throughout the academic year. 
ii. Assist with the damage billing process.
iii. Support departmental processes including room selection and staff selection.

g. Participate in staff trainings
i. Participate in August (fall semester) and January (spring semester) GRC staff training.
ii. Attend, participate, and engage in monthly in-services and GRC staff development activities.
iii. Attend, facilitate and support all RA trainings throughout the year.
iv. GRC fall semester training is typically one week at the beginning of August. RA fall semester training is typically two weeks prior to fall semester opening. GRC and RA winter training is typically scheduled five days prior to spring semester opening. Training days are generally scheduled between the hours of 8am-9pm.
III. Terms of Employment
a. The Graduate Residence Coordinator employment period is for the entire academic year starting on Monday, August 1, 2016 and ending on Wednesday May 24, 2017. GRCs are required to live in an on-campus apartment. Projected move-in dates are between Thursday, July 28, 2016 and Sunday, July 31, 2016.
b. GRCs must fulfill all responsibilities outlined in this document and in the contract. Failure to meet any of these responsibilities will result in job action.
c. GRCs are expected to adhere to all University policies. Any violation of University policy shall result in probation or termination of employment.
d. The Office of Student Life must approve all extracurricular activities, outside employment, or non-credit internships in writing. In general, no more than 10 hours per week of these activities will be approved.

IV. Remuneration (Estimated based on current remuneration package) 

a. First year GRCs receive a partial tuition remission ($2,700 per semester), furnished on-campus apartment with utilities, local phone, cable, and internet (valued at $10,190), on-campus parking, and a stipend ($1,610 per semester).  

Returning GRCs receive a partial tuition remission ($2,950 per semester), furnished on-campus apartment with utilities, local phone, cable, and internet (valued at $10,190), on-campus parking, and a stipend ($1,610 per semester).

b. Meals are provided during GRC and Resident Assistant fall and spring training workshops. A small stipend ($500 per year) is also provided for tuition or Evergreen card which can only be applied towards meals.  

For more information, visit our website at:

Graduate Assistant Employment Application