Loyola University Maryland

Office of Marketing and Communications

Frequently Asked Questions

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What's new? How has the process for requesting a project changed?

To kick off a project, you must fill out the MarComm Request form. You will then be contacted by our traffic manager, Gary Epstein, who will call you to get some more info and discuss the process. Gary will then build a project plan that meets your timing and budget needs. To learn more, visit the How We Work page.

How early should I submit a project request?

Please allow at least six weeks for all projects that include printed materials. Particularly complex projects may require more time. Please get in touch with us as early as possible so we can develop a schedule that meets your needs; if you are concerned that you may not have enough time to execute your project, please reach out to us anyway so we can discuss options that might work for you.

Whom should I contact if I need the services of more than one department?

Our traffic manager, Gary Epstein, will coordinate your needs with the necessary departments. You can contact him at ext. 1348 or ghepstein@loyola.edu.

What if I don't have a design concept for my project?

If you don't have any photography or design elements to start from, our creative services team will gladly make recommendations. We will discuss the background and goals of your project with you and our internal team to determine the best creative approach for your needs.

Are there guidelines that need to be followed for the Loyola brand?

Every project must follow Loyola's Branding Guidelines (PDF). If you have questions, please contact the office of creative services at ext. 5025. It is essential that the brand be followed to maintain consistency and accuracy in the creative representation of Loyola.

What should I do if I'm contacted by a reporter or other member of the media?

All media inquiries should be forwarded immediately to Nick Alexopulos, media relations manager, via phone or email (P: 410-617-1334, C: 410-274-5181, E: nalexopulos@loyola.edu) unless you are comfortable working with the reporter on your own. However, any media inquiry requesting official comment from Loyola as an institution or access to campus must be forwarded to Nick. In all circumstances Nick will help coordinate interviews and prepare you as needed.

My department has a website. How do I get training to update it?

To get training for Loyola's content management system, as well as to get an account, email training@loyola.edu. For tips and information on best practices when managing your site's content, contact Kim Hall at krhall@loyola.edu.

Is there a charge for website development or press releases?

No. There are no charges for services offered by web communications or institutional communications.

A flat fee of $40 per job is charged for all creative service projects to cover design and consultation time. Additional costs incurred during the creation of a project are passed along to the client without mark-up. These expenses could include illustration or photography, printing, and delivery charges.