Please see the below FAQ for assistance with scheduling appointments at the Student Health Center (SHC).
How do I schedule an appointment?
- By phone at 410-617-5055 is best, or by walk-in during business hours Monday-Friday, 8:30A-5pm.
- If you call after business hours, please note that a request for an appointment cannot be left on the office voicemail.
When I call, will it be kept confidential?
Absolutely. Please be reassured that our front desk staff and clinicians will always maintain your confidentiality. Due to privacy regulations, it is important students please call to schedule their own appointments (in lieu of parent, trainer, roommate or friend calling for them). We also ask that you are honest about your health concern so that your appointment can be scheduled appropriately.
Can I be seen as a walk-in or schedule a same day appointment?
Yes, although we strongly advise students to call ahead for an appointment. Walk-ins will be scheduled at the next available appointment time, which can vary during the time of year. Be aware, we do our very best to see students the same day, but during high-volume times (i.e. before breaks/before exams) this could be the next business day. Our appointment times fill quickly so it’s best to call as early in the day as possible to ensure same-day visits.
What happens if I am late to my appointment or need to cancel?
If you are more than 10 minutes late for your appointment, we cannot guarantee you will be seen. While we will do our best to fit you into the schedule, out of fairness to other students, you may be asked to reschedule your appointment. To minimize risk of having to reschedule your appointment, like any doctor’s office, we ask that you arrive 5-10 minutes early for your scheduled appointment so that you can complete any necessary paperwork and have your vitals completed, etc.
We understand there may be a time where you may need to cancel or reschedule an appointment. If this happens, we ask that you do so in a timely manner so that we may be able to not only accommodate you, but also the other students we serve here at Loyola.
What should I bring to my appointment?
We ask our patients to always come prepared to the office with student ID/Evergreen card and insurance card. It would also be advisable to bring some form of payment in case in-house testing is needed and/or medications are prescribed as cash, check or Evergreen only are accepted at the health center.
If you need forms completed for work/study abroad, please bring these forms to the visit. We will do our best to complete them during the visit, but at times you may need to come back for them.