Loyola University Maryland

Student Health and Education Services

Patient Rights

You have the right to...

  • privacy and confidentiality regarding your medical care;
  • expect that your medical records will be kept confidential and that access to information about you will be limited to those legitimately involved in your care. Your medical records will be released only in cases of medical emergencies, in response to court ordered subpoenas or to persons you specify with your written consent;
  • receive the necessary information to participate in decisions about your care including cost, risk benefits, limitations of and alternatives to diagnostic and therapeutic modalities;
  • give your informed consent before any diagnostic or therapeutic procedure is performed;
  • information concerning diagnosis, treatment and prognosis of an illness or health-related condition;
  • be treated in a professional, courteous and caring manner which does not discriminate because of age, race, disability, handicap, national origin, religious beliefs, gender or sexual orientation;
  • information regarding fees for services. This includes being notified of what services may be involved, additional charges, the nature of the charges and methods of payment;
  • a second opinion or appropriate referral;
  • express suggestions and concerns in an appropriate manner;
  • know the names and positions of people involved in your care by official name tags or personal introduction; and 
  • a full explanation of any research or experimental procedure proposed for evaluation or treatment and the opportunity to give your informed consent before participating in a research study.

You have the responsibility to...

  • ask questions if you do not understand the explanation of your diagnosis, treatment, prognosis or any instructions;
  • follow instructions concerning medications, follow-up visits, education recommendations, and other essential steps in your treatment plan and to notify the health care provider if this plan cannot be followed or if problems develop;
  • treat Student Health and Education Services personnel in a respectful manner;
  • arrive as scheduled for appointments and to notify Student Health in advance in case of canceled appointments;
  • follow all rules and regulations that are posted within the Student Health Center;
  • have completed the health history form and immunization requirements upon admission. There are no exceptions to the immunization requirements. This regulation is strictly enforced;
  • carry adequate health insurance, be familiar with policy coverage and to provide information necessary to process your insurance claims; and
  • pay any charges billed to you.

How to Contact the Health Center

The staff of the Loyola University Student Health Center will assist with addressing concerns regarding medical care or administrative policies and procedures. Every effort will be made to listen to the concern and respond in an appropriate manner. The following procedures are recommended for students who wish to address a concern.

Talk with your Care Provider Directly

Consider addressing it directly with the care provider who saw you during the visit in question. We realize that sometimes it is hard to question or confront a health care professional about his or her decisions or treatment. Our providers are very approachable and willing to work with you on understanding your medical condition or treatment. We suggest either calling the provider directly or making an appointment to discuss your concerns.

Talk with or Write the Director of Student Health

The Director of Student Health is administratively responsible for the entire operation at the Student Health Center. If you do not receive a satisfactory response by following the above procedures or you simply feel that you need to register a concern with the director, call or write:

Jeanne Lombardi, Student Health and Education Services
Loyola University MD, 4502-A North Charles Street
Baltimore, MD 21210

Talk with your Parents

This underutilized resource can often provide reassurance that medical care seems to be appropriate or reaffirm your concerns. Parents will occasionally call us on behalf of the student to discuss medical care concerns. If you want us to speak with your parents, we need your explicit permission. Our professional code of ethics will not permit us to speak with anyone about your medical care under any circumstances (except life-threatening emergencies). Please understand that we are most willing to speak to your family but only after we have received your permission.