Loyola University Maryland

Student Life

Office Assistants

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Office of Student Life

Are you interested in becoming an Office Assistant (OA) or Program Resource Team Office Assistant (PRT-OA), with the Office of Student Life? Look no further! Below you will find the two job descriptions for these positions. If this is an opportunity or experience you are seeking to gain, please feel free to apply.    

Click here to apply!

Office Assistant (OA) Position Description 2015-2016

The Office Assistant (OA) is a member of the Office of Student Life team. The OA works in the central office, assisting in the administration and delivery of services for the residence hall communities. The OA is often the first contact to residents, parents, visitors, and persons outside the LUM community and therefore must demonstrate professionalism and customer service at all times, while also responding quickly and effectively to student needs and other situations.

Reports to:

Office of Student Life Administrative Assistant and the Assistant Director for Housing Operations.

Job Qualifications:

  1. Be enrolled as a full-time Federal Work Study student at Loyola University Maryland
  2. Must be in good academic standing, having a minimum grade point average (GPA) of 2.5
  3. Must be in good discipline standing
  4. Competent in the operation of multi-line phone system, personal computers, printers, FAX machines, and copiers
  5. Working knowledge of Microsoft Word and Excel
  6. Be able to work up to 15 hours per week
  7. Light lifting up to 50 lbs. and considerable walking may be involved

Essential Job Functions:

  1. Provide exceptional customer service to students, parents, and stakeholders by phone, email and in-person regarding any housing questions, concerns, and requests
  2. Receive and respond to phone calls and voicemails in a timely manner
  3. Greet and engage with students, parents, and stakeholders
  4. Provide office support such as mailings, front desk coverage, filing
  5. Maintain databases and prepare reports from the databases
  6. Have extensive knowledge of university and Student Life housing policies
  7. Work on special projects and secondary assignments as assigned by the Student Life Professional Staff
  8. Perform additional tasks as assigned

Terms of Employment:

  1. Position is for one academic year
  2. OAs must adhere to all expectations outlined in the Office Manual and Community Standards; An OA may be dismissed from the position for continued poor performance
  3. Each OA is evaluated throughout the academic year and will be provided feedback throughout their employment period
  4. The period of employment is contingent upon the successful completion of tasks, positive evaluations, and exhibition of personal growth in the position

 

Office of Student Life

Programming Resource Team - Office Assistant (OA) Position Description 2016-2017

 

The Programming Resource Team - Office Assistant (PRT-OA) is a member of the Office of Student Life team. The PRT-OA supports the social and educational programmatic aims of the Resident Assistants in the residence halls as a member of a marketing and event planning team.  The PRT-OA also works in the central office, assisting in the administration and delivery of services for the residence hall communities as a secondary Office Assistant. OAs are often the first contact to residents, parents, visitors, and persons outside the LUM community and therefore must demonstrate professionalism and customer service at all times, while also responding quickly and effectively to student needs and other situations.   Members of the PRT may be asked to perform basic office tasks by their supervisor when not working on PRT projects.

Reports to:

Student Life Administrative Assistant; Associate Director; Assistant Director for Housing Operations

Job Qualifications:

  1. Be enrolled as a full-time Federal Work Study student at Loyola University Maryland
  2. Must be in good academic standing, having a minimum grade point average (GPA) of 2.5
  3. Must possess the ability to work in a fast-paced environment with frequent interruptions
  4. Competent in the operation of multi-line phone system, personal computers, printers, FAX machines, and copiers
  5. Working knowledge of Microsoft Word, Publisher, and Excel (Adobe Photoshop preferred)
  6. Be able to work 10 - 15 hours per week
  7. Light lifting and considerable walking may be involved

Essential Job Functions:

  1. Meet on a weekly basis with the Associate Director of Student Life for Student and Staff Development
  2. Meet with Resident Assistants on a case by case basis to discuss needs and projects
  3. Design clear and engaging printed marketing materials
  4. Create incentive strategies to encourage residents to attend individual programs
  5. Work with Resident Assistants to develop program ideas into comprehensive residence hall events
  6. Perform additional tasks that support the overall programming aims in the residence halls

Secondary Job Functions:

  1. Provide exceptional customer service to students and parents by phone, email and in-person regarding any housing questions, concerns, and requests
  2. Receive and respond to phone calls and voicemails in a timely manner
  3. Greet and engage with students and parents
  4. Provide office support such as mailings, front desk coverage, filing
  5. Have extensive knowledge of university housing policies
  6. Work on special projects as assigned by the Director, three Associate Directors, and eight Assistant Directors
  7. Update content and assist with maintaining the housing website under the supervision of the Administrative Assistant and Associate Director
  8. Perform additional tasks as assigned

Terms of Employment:

  1. Position is for one academic year
  2. OAs must adhere to all expectations outlined in the Office Manual and Community Standards.  An OA may be dismissed from the position for continued poor performance
  3. Each HOIDA is evaluated throughout the academic year and will be provided feedback throughout their employment period
  4. The period of employment is contingent upon the successful completion of tasks, positive evaluations, and exhibition of personal growth in the position

SAMPLE PROJECT SUBMISSION

The primary function of the Programming Resource Team is to enhance and market the programs and events implemented by the Resident Assistants.   The most common way this happens is at the request of RAs who have an idea for a program but need assistance encouraging residents to attend.  For the purpose of this project, imagine that an RA met with you to discuss an upcoming program they are planning.   Below is a summary of the information they provided to you during the meeting.  For this application, please complete the following two tasks:

  1. Print Advertising:  Using Photoshop, Illustrator, Publisher, or Word, create an 11x17 poster that the RA can hang up in their area to advertise the event.  You can submit your poster electronically as a pdf or in the file format of any of the above programs.
  2. Attendance Incentives:  As part of the PRT, you have $100 to contribute to this event.  You can use these funds for anything that you think will either encourage residents to attend or strengthen the actual event.  However, since the RA is already supplying food, it should not be used for that purpose.  Please write one paragraph on what you have decided to use the funding for and why.
    1. Examples: 
  • Giving out carabineer keychains to every person who signs up for a rock-climbing program two days before the event as a reminder
  • Holding a raffle for a Batman Snuggie for everyone who attends a showing of “The Dark Night Rises.”

Please submit both of these tasks along with your resume and class schedule electronically, within the online application by August 1, 2016 by 9:00am.

Overview:

The RA wants to work with a local organization that specializes in pet therapy.  The program would serve as a health and wellness event during finals week to encourage self-care and stress management.

  • RA is currently working with Pets on Wheels and as of now has 8 puppies coming to play.
  • RA is working with counseling center to hand out flyers that give tips for stress relief since it is during finals time.
  • RAs also will be hosting a cookout utilizing the Student Life Grill.  The RA has money budgeted for food.
  • RA wants to emphasize that it’s the last program trying to just relax and enjoy while stress relieving
  • The RA has not come up with a title for this program and has asked you to do so.
  • The RA is anticipating between 20-50 people to attend the program.

When: May 3rd @ 2:30pm-5:00pm

Where: Rahner Backyard