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Members of the Loyola community most frequently interact with this group. Client Services manages office technology, classroom technology, and computer labs. It consists of the following three centers, each specializing in supporting Loyola's technology constituents. Select from the following to learn more about their unique services. The Director of Client Services is Patrick Donohue.
Office of Educational Technology (OET)
The OET, led by Tracy McMahon, provides a bridge between you, the faculty, and the technology tools needed to help your students succeed. Our team consists of technology experts, instructional designers, and creative professionals here to help you use technology for the best educational outcome; enlightened and engaged students.
Effective September 1, 2016, Enterprise Applications will be organized as a federated matrix. The primary responsibilities of the unit are to provide implementation services, enterprise application operational and technical support, web and portal technical support, business unit support, business unit relationship management, data reporting services and support, training, and enterprise application expertise to the University community. Enterprise Applications supports Ellucian Colleague, Ellucian delivered products for portal, reporting and admissions, custom integration with third party applications and tools and technical support and development for the external website and Ellucian portal technologies.
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Infrastructure designs, provides, and maintains computing and communications infrastructure for Loyola. The Infrastructure group supports these systems and services 24/7 x 365 and is led by Tom Podles. The broad range of services includes, but is not limited to:
- A reliable, high speed network which provides communications for thousands of devices, both wired and wireless across all campuses.
- A flexible, scalable, and reliable server based computing environment, including data backup, data center operations, and disaster recovery planning.
- An extensive security program intended to provide appropriate access to critical data, prevent and remediate intrusions, and communicate to the community best practices related to computing security.
The vision for Loyola's IT Project Portfolio is that projects undertaken at Loyola will be the right ones best supporting University goals, will be successful, and effectively managed, and that the people involved are set up for success. In order to do this the project portfolio must be managed with care. The Project Management Office (PMO), led by Richard Sigler, helps ensure this.
The Technology Training Center, led by Jessica Smith, provides training for software applications and other technological tools used by the University's faculty and administrative staff. We provide hands-on training classes, online-training courses, online just-in-time video tutorials, quick source guides, tips and tricks guides, and one-on-one training.
IT Financials & Procurement Office
This division of our department handles the financials for all IT operating, capital and project accounts; tracks and maintains IT contracts, maintenance agreements and licenses; and procures, receives and tracks technology assets. Gina Graffious
leads this group.