Loyola University Maryland

Technology Services

Telecommunications

image divider

This page includes all the information necessary for the new Polycom phones as well as any questions you may have about telecommunications.

Lync Phone

There is also an Polycom Advanced Features Website for additional features of the Polycom phone.

For information on the old PBX phones you can view the PBX Phone features website.

Directories

Voice Recognition System

Dial the University’s main line, ext. 2000 (on campus) or 410-617-2000 (from off campus). When you hear the voice greeting, say the first and last name or the department you wish to transfer to. You will then be connected to that person’s extension or department.

Employee Discount on Cell Phones

As a Loyola University employee, you may be eligible for discounts on cell phones, voice and data plans through Verizon and AT&T.

Instructions for Polycom Phones:

Make an off campus call

  • Area code + phone number
  • If you’re calling long distance:  Dial   1 + area code + phone number
  • For quick access to area codes, you can visit:  www.allareacodes.com

Make an international call

Dial   011 + the country code + the city code + the phone number. For your convenience, here is a link to a very effective website to assist you with your overseas calls: www.countrycallingcodes.com. Not all phones have access to this feature, please contact the Help Center x.5555 if you need to make international calls and do not have access.

Telephone System Functions

  1.   Call Forwarding
  2.   Conference Call
  3.   Hold
  4.   Park
  5.   Transfer
  6.   VoiceMail
  • Call Forwarding
    Press FORWARD on the home screen,  you will have several options FORWARD TO A CONTACT, FORWARD TO VOICEMAIL, or you can also have it ring to your designated delegates FORWARD CALL TO DELEGATES. After selecting the correct choice you may be prompted to enter the extension that you are forwarding it to.
  • Conference Call 
    Press MEET NOW on the home screen, then press INVITE, then enter the number of the person to add, follow this process until all parties have been invited.
  • Hold
    Press HOLD, hang up. To resume the call press RESUME
  • Park 
    Park allows you to transfer a call to an extension and hold it there. The call will not ring at that extension. This feature is useful when you want to continue a conversation at an idle extension. Press MORE, then press PARK, you will be given a 4 digit extension that you will call from the other phone to resume the call.
  • Transfer 
    Press TRANSFER, dial extension and the call will be transferred if set to BLIND transfer. If set to CONSULTATIVE you will speak the third party prior to the transfer. To set the default Transfer option press SETTINGS, then press PREFERENCES, then press DEFAULT TRANSFER TYPE. 

VoiceMail

Accessing Your PIN:

There are several options to resetting your PIN: 

  1. Log into the Web Client of your Email, once logged in click on OPTIONS in the top right hand corner then click OPTIONS again, then choose PHONE, then 'Reset My PIN' which will email you a new PIN.   
  2. In Outlook you can click on FILE then click on the VOICEMAIL icon, this will also take you directly to the PHONE options and allow you to reset the PIN.

First Time Setup: 

Click the  Voicemail Envelope  (voicemail icon) at the top of the screen on your Phone, you will then be prompted to enter your PIN, if you do not have your PIN follow the steps above to reset it.  

Accessing Your Voicemail Off Campus:

To access your voicemail off campus call 410-617-6565, you will be prompted to enter your extension followed by your PIN

Accessing Your Voicemail Through Email:

You will receive an email for each voicemail you receive, the email will contain an audio recording of the message as well as a transcription of the voicemail. 

 

If you still cannot access your voicemail you can contact the Help Center at 410-617-5555 for assistance.