Frequently Asked Questions

• What's new? How has the process for requesting a project changed?
• How early should I submit a project request?
• Who should I contact if I need the services of more than one department?
• What if I don’t have a design concept for my project?
• Are there guidelines that need to be followed for the Loyola brand?
• I've been asked for an interview by a reporter, and I'm interested in doing it. What are my next steps?
• My department has a website. How do I get training to update it?
• Is there a charge for website development or press releases?

What's new? How has the process for requesting a project changed?
To kick off a project, you must fill out the MarComm Request form. You will then be contacted by our traffic manager, Gary Epstein, who will call you to get some more info and discuss the process. Gary will then build a project plan that meets your timing and budget needs. To learn more, visit the How We Work page.

How early should I submit a project request?
Please allow at least six weeks for all projects that include printed materials. Particularly complex projects may require more time. Please get in touch with us as early as possible so we can develop a schedule that meets your needs; if you are concerned that you may not have enough time to execute your project, please reach out to us anyway so we can discuss options that might work for you.

Whom should I contact if I need the services of more than one department?
Our traffic manager, Gary Epstein, will coordinate your needs with the necessary departments. You can contact him at ext. 1348 or ghepstein@loyola.edu.

What if I don't have a design concept for my project?
If you don't have any photography or design elements to start from, our creative services team will gladly make recommendations. We will discuss the background and goals of your project with you and our internal team to determine the best creative approach for your needs.

Are there guidelines that need to be followed for the Loyola brand?
Every project must follow Loyola's Branding Guidelines (PDF). If you have questions, please contact the office of creative services at ext. 5025. It is essential that the brand be followed to maintain consistency and accuracy in the creative representation of Loyola.

I've been asked for an interview by a reporter, and I'm interested in doing it. What are my next steps?
If you've received a phone or email message from the reporter, forward it to Courtney Jolley, director of institutional communications, at cjolley@loyola.edu or ext. 2412. She'll connect with the reporter as quickly as possible, asking additional questions about his or her deadline and the scope of the interview, and will then get back in touch with you with additional information. If a reporter reaches you by phone directly, ask them for their deadline, then reach out to Courtney Jolley immediately by phone, email, or cell (410-812-8576) to discuss how and when to respond.

My department has a website. How do I get training to update it?
To get training for Loyola's content management system, as well as to get an account, contact Jessica Smith at jlsmith@loyola.edu or 410-617-2199. For tips and information on best practices when managing your site's content, contact Kim Hall at krhall@loyola.edu.

Is there a charge for website development or press releases?
No. There are no charges for services offered by Web communications or institutional communications.

A flat fee of $40 per job is charged for all creative service projects to cover design and consultation time. Additional costs incurred during the creation of a project are passed along to the client without mark-up. These expenses could include illustration or photography, printing, and delivery charges.