Virtual Office will provide you with access to common utilities, such as GroupWise and NetStorage, through a Web browser. Additionally, Virtual Office will allow you to change your Novell password and set properties for resetting your password when it is lost or forgotten. To learn more about Virtual Office, in it’s entirety, click here.The information below will show you how to use Virtual Office to set your “Challenge Questions” so that you can use the password reset features.
Logging into Virtual Office To log into Virtual Office, open a Web browser and enter the following URL into the address bar: http://passwords.loyola.edu/ When the page loads, you will be asked to log in. 
Enter your Username and Password in the spaces provided. Your Username and Password will be the same that you use to log into your computer. When you have finished, click the “Login” button. Setting Your Challenge Questions To set your “Challenge Questions,” click on the “Change Password” button from the button bar in Virtual Office. 
After you click on the “Change Password” icon, you will be taken to the “Change Password” page. The last section of this page will allow you to set your “Challenge Questions. “Challenge Questions” are questions that you will be asked to provide answers to when you need to retrieve or reset your password. The answers that you give are known as “Challenge Responses.” The System Administrator has defined the first two questions. Answer these questions in the spaces provided. The third question is one that you will create. Type your question in the space provided and then type your answer below that. When you have finished, click the “Submit” button. Providing this information will allow you to reset your password 24 hours a day through Virtual Office. When you come to Virtual Office to reset your password, you will be shown these questions and given an opportunity to answer them. Providing correct answers will allow you to reset your password. If you do not complete this section, then the only way to reset a forgotten password is to contact the Technology Service Center, either by phone at x-5555 or by e-mail at tsc@loyola.edu. If you are concerned about security, when answering these questions, then you may change your answers or add information to the answers. For example, if you are asked to provide your mother’s maiden name, and you are not comfortable giving that information, you can enter a different name, or use the name with the year of her birth attached to it. The answers you provide to these questions are completely determined by you. 
After you have clicked “Submit,” your “Challenge Responses” will be accepted and the page will refresh. You will be shown a message stating that your “Challenge Responses” have been successfully changed. If you wish to change your “Challenge Responses” again, you may click the “Change Challenge Response Again” link at the bottom of the box. 
Logging Out of Virtual Office When you have finished using Virtual Office, please remember to log out. To log out, click the “Log Out” link located in the upper right of the screen. 
After you have clicked “Log Out,” you will be returned to the log in page for Virtual Office. It is recommended that you close your Web browser when you have logged out. Additional Assistance To receive additional assistance for Virtual Office, or any other technology, please contact the Technology Service Center either by phone at x-5555 or by e-mail at tsc@loyola.edu.
| 
Undergraduate Admission
Graduate Admission
Undergraduate Financial Aid
Graduate Financial Aid
Driving Directions
