Logging into Virtual Office

To log into Virtual Office, open a Web browser and enter the following URL into the address bar:

http://passwords.loyola.edu/

When the page loads, you will be asked to log in.

Enter your Username and Password in the spaces provided.  Your Username and Password will be the same that you use to log into your computer.  When you have finished, click the “Login” button.

The Virtual Office Main Window

When you have successfully logged into Virtual Office, you will be presented with the Virtual Office main window.  It will look similar to, but not exactly like, the following graphic:

The main window will present you with access to eGuide, an online directory, your GroupWise E-Mail, bookmarks and other tools.  Each of these is presented inside of a module that can be minimized to save space.  If you wish to minimize a module, click the double up-arrow button at the far right of the module.

To maximize a module, click the double down-arrow button at the far right of the module.

To navigate to the various different parts of Virtual Office, use the button bar at the top of the page.

The first button, labeled “Home,” will return you to your Virtual Office home page.

The second button, labeled “Files,” will provide you with access to your files on your “G” drive using NetStorage.  This will enable you to store and retrieve files from any computer with Internet access.  To learn more about NetStorage, please visit http://www.loyola.edu/netstorage/.

The third button, labeled “eGuide” will provide you with access to the eGuide utility.  eGuide enables you to locate information about other users on your network and to edit the available information about yourself.  eGuide is also available as a service on your Virtual Office home page.  More information about eGuide is forthcoming.

The fourth button, labeled “eMail” will provide you with access to your GroupWise E-Mail.  Clicking this button will open a new window that will launch GroupWise WebAccess.  E-Mail is also available as a service on your Virtual Office home page.  To learn more about GroupWise, please visit http://www.loyola.edu/GroupWise.

The fifth and last button, labeled “Change Password” will enable you to change your Novell password.  Your Novell password is the password that you use to access your computer, Virtual Office and GroupWise.  More information about changing your password is found in this document.

Changing Your Password

To change your Novell password, click on the “Change Password” button from the button bar in Virtual Office.

After you click on the “Change Password” icon, you will be taken to the “Change Password” page.  The first part of this page will allow you to change your password.

If you do not wish to change your password, at this time, you may skip this section of the page and move to the next.

To change your password, enter your old password in the first text field labeled “Old Password.”  Next, enter your new password, twice, once in the second text field labeled “New Password” and once again in the last text field labeled “Retype Password.”  When you have finished, click the “Submit” button.

After you have clicked “Submit,” your new password will be accepted and the page will refresh.  You will be shown a message stating that your password has been successfully changed.  If you wish to change your password again, you may click the “Change Password Again” link at the bottom of the box.

Next, skip the section that asks you to create a “Password Hint.”  Continue to the next section.

Finally, and optionally, you will be asked to “Answer Challenge Questions.”  These are questions that you will be asked to provide answers to when you need to retrieve or reset your password.  The answers that you give are known as “Challenge Responses.”  The System Administrator has defined the first two questions.  Answer these questions in the spaces provided.  The third question is one that you will create.  Type your question in the space provided and then type your answer below that.  When you have finished, click the “Submit” button.

Providing this information will allow you to reset your password 24 hours a day through Virtual Office.  When you come to Virtual Office to reset your password, you will be shown these questions and given an opportunity to answer them.  Providing correct answers will allow you to reset your password.  If you do not complete this section, then the only way to reset a forgotten password is to contact the Technology Service Center, either by phone at x-5555 or by e-mail at tsc@loyola.edu.

If you are concerned about security, when answering these questions, then you may change your answers or add information to the answers.  For example, if you are asked to provide your mother’s maiden name, and you are not comfortable giving that information, you can enter a different name, or use the name with the year of her birth attached to it.  The answers you provide to these questions are completely determined by you.

After you have clicked “Submit,” your “Challenge Responses” will be accepted and the page will refresh.  You will be shown a message stating that your “Challenge Responses” have been successfully changed.  If you wish to change your “Challenge Responses” again, you may click the “Change Challenge Response Again” link at the bottom of the box.

Logging Out of Virtual Office

When you have finished using Virtual Office, please remember to log out.  To log out, click the “Log Out” link located in the upper right of the screen.

After you have clicked “Log Out,” you will be returned to the log in page for Virtual Office.  It is recommended that you close your Web browser when you have logged out.

Resetting a Lost Password

If you should ever forget or loose your Novell password, you may use Virtual Office to reset your password.  To begin, open a Web browser and enter the following URL into the address bar:

http://passwords.loyola.edu

When the Virtual Office log in page appears, click the “Forgot your password?” link at the bottom of the page.

After you have clicked the “Forgot your password?” link, you will be asked to enter your Novell username.  Enter your username in the space provided and click the “Submit” button.

Next, you will be asked to provide your “Challenge Responses” to the questions that you had set earlier.  Enter your answers in the spaces provided and then click the “Submit” button.

Once you have successfully provided your “Challenge Responses,” you will then be able to reset your password.  Follow the instructions, on the page, to choose a new password.  Enter your new password, twice, in the spaces provided.  When you have finished, click the “Submit” button to reset your password.

After you have successfully changed your password, you will be shown a confirmation.  This means that your password has been successfully changed.  Click the “Return to Login” link to return to the login page.

Resetting Your Password When You Have Not Set Your Challenge Responses

If you have not set your “Challenge Responses,” using Virtual Office, then you will not be able to reset your password using Virtual Office.  In this case, please call the Technology Service Center at x-5555 to reset your password.  Once your password has been reset, it is highly recommended that you follow the steps in this document to create “Challenge Responses” so that you can use Virtual Office to reset your password in the future.

A Note on Choosing Passwords

It is highly recommended that you click here to review the following Web site that details how to select secure passwords.

Additional Assistance

To receive additional assistance for Virtual Office, or any other technology, please contact the Technology Service Center either by phone at x-5555 or by e-mail at tsc@loyola.edu.