Position Title and Grade: Technology Technician Graduate Assistant

Position Location (Department/Division): Technology Services / Division of Finance

Supervisor Title: Manager, Office of Technology Support for Client Systems

Supervisor Name: Thomas Breiner

I.  Description:

The Technology Technician Assistant's role is to provide a single point of contact for end-users to receive support and maintenance of the computing and presentation equipment in the offices, labs and classrooms at the Timonium Graduate Center as well a second position at the Columbia Graduate Center. This includes training staff and students on the use of existing technology, troubleshooting hardware and software, and maintaining current and accurate inventory of technology hardware, software and other resources.

II.  Responsibilities:

- Perform on-site analysis, diagnosis, and resolution of computer and presentation technology problems for end-users

- Document incidents that are reported and the resolution details

- Troubleshoot classroom presentation consoles and related hardware, software and perphial devices in order to deliver required service levels

- Assist professors and students in the use of technology specific devices and software applications

III.  Required Qualifications

- Bachelors degree required

- 2 years experience working in a technology related field

- Strong organizational skills, interpersonal skills, and experience working with students and faculty preferred

- Strong knowledge of computer hardware and audio visual equipment

- Familiar with diagnostic utilities

- Must be enrolled in one of Loyola University's graduate programs

- Ability to effectively prioritize and execute tasks in a high-pressure environment

- Exceptional customer service skills

IV.  Contact Information

-Thomas Breiner, tbreiner@loyola.edu

Graduate Assistant Employment Application