Loyola's Public Safety Emergency Communications Dispatch Center (ECDC) is a state of the art monitoring point for all emergency calls and non-emergency calls after business hours. The ECDC is staffed by highly trained public safety dispatchers 24 hours a day, seven days a week. Public safety dispatchers are adept at thinking clearly in cases of emergencies, prioritizing calls, and effectively assisting campus police in detecting, deterring, and resolving crimes and incidents.
The duties of public safety dispatchers are an important component of the departmental operation including call taking, dispatching campus police officers to calls for service and emergencies, monitoring alarm systems, monitoring CCTV and monitoring the access control system. Monitoring the 911 system which incorporates the two graduate centers and Belvedere Square clinic.
Call Taking and Dispatching
Public Safety dispatchers receive thousands of phone calls every year for information, services, and complaints as well as emergency calls. Public Safety dispatchers are the initial contact with the public and have the large responsibility in each instance of portraying the professionalism and customer service skills that will leave the public with a lasting positive image of the University. Public Safety dispatchers send campus police officers to all emergencies and requests for service . Public safety dispatchers coordinate the campus police officers with that of external emergency response agencies.
The CCTV (Closed Circuit Television) System is used to monitor the activities on Evergreen, Columbia and Timonium campuses and the Belvedere Clinical Center. Public safety dispatchers monitor the CCTV System 24 hours a day, seven days a week. The cameras are used to deter criminal activity and mischievous behavior, as well as used as an investigative tool in a reactive capacity.
Burglar Alarm Systems
Public safety dispatchers monitor the umbrella of burglar alarms protecting all University property. Public safety dispatchers send Campus Police officers to all burglar alarms. Public safety dispatchers contact the Baltimore and Howard County Police Departments having jurisdiction in Columbia and Timonium and coordinate their response to these campuses with that of Campus Police.
Fire Alarm System
Public safety dispatchers monitor a state-of-the-art computerized fire alarm system which protects the campus buildings. Public safety dispatchers send campus police to all fire alarms. Public safety dispatchers contact the Baltimore City Fire Department and coordinate their response with the response of campus police.
Incident/Crime Statistics Records Management System
Public safety dispatchers input data on all complaints, crimes or incidents and other relevant information into the Department of Public Safety's record management system. In compliance with Amendments to the Campus Security Act a "daily crime log," consisting of all crimes which have been reported to the campus police is maintained at the Emergency Communications Dispatch Center.
Access Control System
Public safety dispatchers monitor and perform various tasks via the access control system, which also has burglar alarm features. Public safety dispatchers open, close or secure doors and parking gates while programming ID cards for various access levels.
Public Safety dispatchers receive a comprehensive training package which includes emergency dispatch procedures, crisis management training, call prioritization training, conflict resolution training, diversity training, computer training, and customer service training.