Loyola University Maryland

Student Life

Assistant Director for Housing Operations

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The Assistant Director for Housing Operations (ADHO) position offers a unique and rewarding role within the division of Student Development. A 12-month, live-off position, the ADHO is responsible for the day to day management of all housing related functions within the Office of Student Life. Specifically, the Assistant Director manages day-to-day housing related functions, including direct oversight of housing operations processes and contract extensions, room inventories, key management and housing changes. Collaborates with the Associate Director for Housing Operations to coordinate hall openings/closings, housing selection and first year placements.

The ADHO directly supervises one full-time Front-Desk Administrative Assistant and oversees the hiring and ongoing training of 10-13 undergraduate work-study Office Assistants ensuring that the main office provides a welcoming, effective, and inclusive environment. The ADHO directly supervises one Graduate Desk Coordinator and oversees nine security desk operations within the residence halls. Oversee the summer housing program directly supervising one Graduate Residence Coordinator and indirectly supervising 6-8 Summer Resident Assistants. The ADHO serves as the liaison with an off-campus apartment complex where the University has a master lease and directly supervises one Graduate Residence Coordinator who lives in this apartment complex.

Ideal candidates, guided by socially just practices, have experience designing large scale processes and managing campus-wide logistics while demonstrating care for the needs of each unique student.

The ADHO position is a challenging and rewarding role for professionals interested in further pursuing careers in residence life, student conduct, housing operations, and beyond. Because the ADHO is part of a larger Student Life team, this position also provides a unique opportunity to develop skills in crisis response, student conduct, leadership development, RA/GRC training, residential inclusion initiatives, and general residential education. The person in this position will join the other Assistant Directors of Student Life in the emergency on-call rotation. The on-call rotation includes campus-wide emergencies, 2-3 weeks per semester or as needed, potentially responding to emergencies in all areas of residential living.  On a small, collaborative campus, Assistant Directors also have the opportunity to be involved in campus-wide initiatives that will expose them to a number of different areas in student development and higher education.  The ADHO may also serve as a Mentor within Messina - Loyola's Living Learning Initiative.  

The Office of Student Life is a dynamic organization that is continually looking to improve the environment within the residence halls and link the curricular and co-curricular experience of students. Loyola University Maryland is a growing and supportive environment that enables practitioners to be creative in addressing a wide array of issues within a collaborative team-based atmosphere. We are seeking colleagues whose professional philosophies align with our dedication to the development of the whole person and the University's Jesuit values of inclusion, justice, community, and a constant challenge to improve.

Primary Job Responsibilities

  • Collaborates with the Associate Director for Housing Operations to coordinate hall openings/closings, housing selection and first year placements.
  • Directly supervise one full-time Administrative Assistant and two Graduate Residence Coordinators
  • Meet regularly with students and advise them appropriately on their housing interests
  • Oversee all keys, including residential, office, and master keys
  • Oversee all housing changes including contract extensions, vacancy rosters, and room inventory processes
  • Develop a working knowledge of the StarRez software system and participate in on-going training
  • Oversee all desk operations related to the nine security/welcome desks in six residential areas including managing a $320,000 operating budget and providing leadership over the selection, training, and performance of 189 Desk Assistants and five Desk Coordinators
  • Oversee maintenance of the Student Life website
  • Serve in the on-call rotation for campus-wide emergencies, 2-3 weeks per semester or as needed, potentially responding to emergencies in all areas of residential living.  During rotation, must report on campus within 30 minutes of call to duty. 
  • Assist in the ongoing development of RAs/GRCs by attending and presenting at trainings and in-services
  • Support both the departmental and divisional goals focused on diversity, inclusion, and equity
  • Serve as a University hearing officer
  • Constructively resolve a variety of student and parent issues and concerns   
  • Provide support during crisis situations meeting with students as needed and providing referrals to University resources. 
  • Participate in the continual assessment and improvement of Student Life initiatives

Qualifications

  • Master's degree in college student personnel, higher education administration, and/or counseling or related field
  • 0-3 years post-graduate professional experience with 1-3 years serving as a student conduct officer
  • Demonstrated ability to support and advocate for underrepresented students
  • Experience with on-call crisis response.
  • Ability to respond to a myriad of emergency and/or on-call situations.
  • Ability to respond to campus within 30 minutes.
  • Availability to work during night and weekend hours.
  • Ability to organize large scale processes and manage campus-wide logistics. 
  • Knowledge of student development theory. 
  • Knowledge of the needs of a residential community. 
  • Experience supervising professional or paraprofessional staff
  • Attention to detail.
  • Ability to effectively communicate with a variety of constituents. 
  • Ability to work autonomously and interdependently as needed.
  • Ability to manage a budget. 
  • Ability to support the University’s goals for institutional diversity, as well as the goals and values of a Catholic, Jesuit education.

Remuneration

We offer a competitive salary, full benefits, professional development funds, parking, and a meal plan during the academic year.

Click Here to Apply

The online application is available at http://careers.loyola.edu/. A cover letter, resume, and list of three professional references are required and may be attached at the appropriate prompt on the application.

Loyola University Maryland is an equal opportunity employer welcoming applicants from all backgrounds who can contribute to our educational mission. For more information, please contact Nick Bates, Assistant Director of Student Life - Newman Towers, at studentlife@loyola.edu.

Resources

Loyola's Jesuit Identity and Academic Initiatives

Information about the Office of Student Life

Divisional Learning Outcomes

Service and Immersion at Loyola

Diversity, Inclusion, and Justice at Loyola

Information about Baltimore