Loyola University Maryland

Technology Services

Organizational Structure

Infrastructure and Operations

Members of the Loyola community most frequently interact with this group led by Pete Farrell, ext. 5528. Operations manages office technology, classroom technology, and computer labs. It includes our Help Center and student technology support,  both located in Knott Hall 107.   

Infrastructure designs, provides, and maintains computing and communications infrastructure for Loyola. The Infrastructure group supports these systems and services 24/7 x 365. The broad range of services includes, but is not limited to:

  • A reliable, high speed network which provides communications for thousands of devices, both wired and wireless across all campuses.
  • A flexible, scalable, and reliable server based computing environment, including data backup, data center operations,  and disaster recovery planning.
  • An extensive security program intended to provide appropriate access to critical data, prevent and remediate intrusions, and communicate to the community best practices related to computing security.

Enterprise Applications

Enterprise Applications was organized as a federated matrix. The primary responsibilities of the unit are to provide implementation services, enterprise application operational and technical support, web and portal technical support, business unit support, business unit relationship management, data reporting services and support, training, and enterprise application expertise to the University community. Enterprise Applications staff members serve as liaisons between the business units and Technology Services. Enterprise Applications supports Ellucian Colleague, Ellucian delivered products for portal, reporting and admissions, custom integration with third party applications and tools and technical support and development for the external website and Ellucian portal technologies.

View EA matrix in larger format.

Project Management Office (PMO)

The vision for Loyola's IT Project Portfolio is that projects undertaken at Loyola will be the right ones best supporting University goals, will be successful, and effectively managed, and that the people involved are set up for success. In order to do this the project portfolio must be managed with care. The PMO is led by Jessica Smith, ext. 2199. 

Visit the Project Management Office website

Security Advisory & Compliance

Security Advisory and Compliance’s mission is to support Loyola’s global mission through the implementation of a cyber-secure computing environment. It means protecting Loyola’s information assets and its citizens’ personal data from cyber-related risks using industry-standard security programs, practices, and policies. This division is led by Patricia Malek, ext. 5533.

IT Financials & Procurement Office

This division of our department handles the financials for all IT operating, capital and project accounts; tracks and maintains IT contracts, maintenance agreements and licenses; and procures, receives and tracks technology assets. Gina Graffious, ext. 2611, leads this group.