Loyola University Maryland

Technology Services


Lync PhoneInstructions for Polycom Phones

Make an Off Campus Call

  • Area code + phone number
  • If you’re calling long distance:  Dial   1 + area code + phone number

Make an International Call

Dial 011 + the country code + the city code + the phone number. Not all phones have access to this feature; please contact the Help Center at ext. 5555 if you need to make international calls and do not have access. Visit www.countrycallingcodes.com for information about overseas calls.

Telephone System Functions

Call Forwarding

Press FORWARD on the home screen, you will have several options FORWARD TO A CONTACT, FORWARD TO VOICEMAIL, or you can also have it ring to your designated delegates FORWARD CALL TO DELEGATES. After selecting the correct choice you may be prompted to enter the extension that you are forwarding it to.

Conference Call 

Press MEET NOW on the home screen, then press INVITE, then enter the number of the person to add, follow this process until all parties have been invited.


Press HOLD, hang up. To resume the call press RESUME


Park allows you to transfer a call to an extension and hold it there. The call will not ring at that extension. This feature is useful when you want to continue a conversation at an idle extension. Press MORE, then press PARK, you will be given a 4 digit extension that you will call from the other phone to resume the call.


Press TRANSFER, dial extension and the call will be transferred if set to BLIND transfer. If set to CONSULTATIVE you will speak the third party prior to the transfer. To set the default Transfer option press SETTINGS, then press PREFERENCES, then press DEFAULT TRANSFER TYPE. 


Accessing Your PIN

There are several options to resetting your PIN: 

  1. Log into the Web Client of your email, once logged in, click on OPTIONS in the top right hand corner then click OPTIONS again, then choose PHONE, then 'Reset My PIN' which will email you a new PIN.   
  2. In Outlook you can click on FILE then click on the VOICEMAIL icon, this will also take you directly to the PHONE options and allow you to reset the PIN.

First Time Setup

Click the  Voicemail Envelope  (voicemail icon) at the top of the screen on your Phone, you will then be prompted to enter your PIN, if you do not have your PIN follow the steps above to reset it.  

Accessing Your Voicemail Off Campus

To access your voicemail off campus, call 410-617-6565, you will be prompted to enter your extension followed by your PIN

Accessing Your Voicemail Through Email

You will receive an email for each voicemail you receive. The email will contain an audio recording of the message as well as a transcription of the voicemail. If you still cannot access your voicemail you can contact the Help Center at 410-617-5555 for assistance.

Additional Information


Voice Recognition System

Dial the University’s main line, ext. 2000 (on campus) or 410-617-2000 (from off campus). When you hear the voice greeting, say the first and last name or the department you wish to transfer to. You will then be connected to that person’s extension or department.

Employee Discount on Cell Phones

As a Loyola University employee, you may be eligible for discounts on cell phones, voice and data plans through Verizon and AT&T.

Accessing Loyola Systems Through Your Mobile Device

Learn about accessing your email and other Office 365 services on iOS, Android, and Windows devices and Android devices.

Mobile Device Support