Loyola University Maryland

Technology Services

Two Factor Authentication is Here!

Two Factor Authentication logo

Two Factor Authentication (2FA) is a second layer of security that protects your accounts, even if someone obtains your password. With one click, you can use a device you have with you, like your smartphone, to ensure that it’s really you accessing your accounts. View a video of how easy it is to use 2FA to log in to Workspace.

Why is 2FA important?

Hackers are becoming more sophisticated and more people are becoming victims of phishing attempts. 2FA will protect you and Loyola because a hacker would have to obtain BOTH your password AND the phone (or other device) you use to access your account. Learn more by watching this 2FA overview video.

Who needs to enroll in 2FA?

All Loyola employees using Windows and Macintosh computers will need to enroll in and use 2FA for logging into systems that contain "restricted" data. A small number of student employees accessing restricted data will also need to enroll in 2FA. Enrolling in 2FA will allow access to Loyola's web applications such as Loyola Workspace, Inside Loyola, and Office 365 (including email). 

How do you enroll in 2FA?  

Check your Loyola email for an email from Duo Security, the vendor we are using to provide 2FA. This email is being sent every Monday to people who have not enrolled. If you cannot find the email, check your "Clutter" or "Junk" folders. Here is the enrollment email example. Need help enrolling? Follow these steps to enroll in Two Factor Authentication or contact the Help Center at x5555 (ots@loyola.edu).


How do I log in with 2FA?
For step-by-step instructions, please visit How to Log in with Two Factor Authentication.

How can I log in with 2FA if I am traveling outside the U.S.?
If you installed the Duo Mobile app on your phone, it will keep working even if your phone has no connectivity. To log in, select “Enter a Passcode” on the 2FA login screen, launch your Duo Mobile app and tap the key icon. It will generate a six digit code. Enter that code on the 2FA login screen, and it will log you in. This process doesn’t require your phone to have any kind of connection, and it will even work in Airplane Mode.

Do I need to use Two Factor to log into my computer?
No, 2FA is only required to log into Loyola Workspace, Office 365 and Inside Loyola.

Should I register more than one device?
Yes. You should register more than one device so that you can still log in if you leave your primary device at home or lose it. For instance, you might register your mobile phone as your primary device and your landline (office phone) as your secondary device. For information about using a personally owned device with the Duo Mobile app, please visit Using Personal Devices with 2FA

How do I manage 2FA devices and settings?
For step-by-step instructions, please visit, How to Manage Your 2FA Devices and Settings.

What should I do if I receive a push notification or phone call when I have not tried to log in to a service?
You should deny the request and report it to the Help Center at x5555. Someone may have compromised your password and may be trying to use it to log in to services.

I am having problems using my home computer (not managed by Loyola) to log in to Office 365 using 2FA. What should I do?
You must upgrade your home computer to Office 2016 in order for 2FA to work. To upgrade your computer to Office 2016, visit Microsoft's upgrade webpage. Then,

  1. For PCs: Choose Upgrade to Office 2016 on a PC
    Select appropriate link & follow instructions for: Upgrading from an earlier version of Office, such as Office 2010 or Office 2007 OR Upgrading from Office 2013

  2. For MACs: Choose Upgrade to Office 2016 on a MAC
    Select Upgrading from an earlier version of Office, such as Office for Mac 2011 and follow instructions
    Note: for the best experience with Office 2016, we recommend also that you upgrade to macOS Sierra.

I am a retired professor with Emeritus status and still use my Loyola Office 365 email account. Do I have to use 2FA to log into Office 365 email at home?
As of 5/22/17, yes, you must use 2FA to log into Office 365 (unless you are a MAC user.).

Can I use 2FA to protect my personal accounts?
Yes, using 2FA for your personal accounts is highly recommended. Learn more about how you can use Two Factor Authentication for other websites and services at Lock Down Your Login. See instructions for protecting key accounts like email, banking and social media.