Map of Technology Services Strategic Plan 2009-2013

• University Critical Success Factors & IT Implications

  ENHANCE UNDERGRADUATE EDUCATION A technical environment that differentiates Loyola from other universities, is relevant to student academic requirements and meets student expectations Classrooms without boundaries that deliver ubiquitous access, collaboration, communication support and experiential learning An environment that simulates professional experience Learning modalities that enhance the student experience and expand the ways to reach students A competitive research environment that attracts high quality faculty and grants Communication and collaboration tools that are intuitive, effective and ubiquitous Adequate funding and resources to meet increasing technology requirements Monitoring of emerging technologies to determine best time to invest Maximization of existing online systems and services, before engaging new solutions. Leverage new opportunities in technology such as SaaS, Cloud computing to outsource commodity services EXPAND GRADUATE EDUCATION A technical environment that differentiates Loyola from other universities, is relevant to student academic requirements and meets student expectations Classrooms without boundaries that deliver ubiquitous access, collaboration, communication support and experiential learning An environment that simulates professional experience Learning modalities that enhance the student experience and expand the ways to reach students A competitive research environment that attracts high quality faculty and grants Communication and collaboration tools that are intuitive, effective and ubiquitous Adequate funding and resources to meet increasing technology requirements Monitoring of emerging technologies to determine best time to invest Maximization of existing online systems and services, before engaging new solutions. Leverage new opportunities in technology such as SaaS, Cloud computing to outsource commodity services DEVELOP FACULTY A technical environment that differentiates Loyola from other universities, is relevant to student academic requirements and meets student expectations Classrooms without boundaries that deliver ubiquitous access, collaboration, communication support and experiential learning An environment that simulates professional experience Learning modalities that enhance the student experience and expand the ways to reach students A competitive research environment that attracts high quality faculty and grants Communication and collaboration tools that are intuitive, effective and ubiquitous Adequate funding and resources to meet increasing technology requirements Monitoring of emerging technologies to determine best time to invest Maximization of existing online systems and services, before engaging new solutions. Leverage new opportunities in technology such as SaaS, Cloud computing to outsource commodity services INCREASE COMMUNITY ENGAGEMENT An environment that simulates professional experience Communication and collaboration tools that are intuitive, effective and ubiquitous Adequate funding and resources to meet increasing technology requirements Monitoring of emerging technologies to determine best time to invest Classrooms without boundaries that deliver ubiquitous access, collaboration, communication support and experiential learning ATHLETICS Classrooms without boundaries that deliver ubiquitous access, collaboration, communication support and experiential learning Learning modalities that enhance the student experience and expand the ways to reach students Communication and collaboration tools that are intuitive, effective and ubiquitous Adequate funding and resources to meet increasing technology requirements Monitoring of emerging technologies to determine best time to invest Maximization of existing online systems and services, before engaging new solutions.

• Ongoing IT Programs	Reliable, Secure Infrastructure Academic Computing Security Staff Development DR/BCP Project Portfolio Management Business Process Management Web Presence Client Services & Support ERP Operations Data Management Compliance Business Intelligence Governance

• Technology Services Focus Areas

  Communication Communicate Loyola’s brand as becoming the nation’s leading, Catholic comprehensive university Differentiated Service Deploy real-time communication & collaboration tools Complement Living & Learning environments, distributed campuses and alumni with virtual social communities Provide mobility and access anytime, anywhere Develop an effective internal and external web presence Adopt differentiating technologies and services Operational Excellence Provide effective training to foster adoption Deliver critical IT services and infrastructure Understanding Realize the efficiencies of cloud computing Focus development efforts on system integration and interoperability Automate paper processes and enable advanced data analytics Support users consistently across campuses and schedules Optimize the IT portfolio

• Major University Projects

  2009 Projects complete   Web Transformation: external site, internal portal, content management system complete   Datatel Assessment and Action Plan Kickoff complete   Groupwise to Exchange E-Mail System Migration (faculty, staff, admin)/LIVE@edu (students, alumni) complete   Allocated Print Program (students), Alumni Online Community complete   Benefactor to Colleague Advancement Migration complete   Web Advisor; My Budget, ACH Payments, Personal Info Update complete   Benelogic, CCSJ Database complete   iPhone App Suite, iPhone/touch Pilot complete   Second Life Loyola campus complete   Office 2007 Upgrade complete   422 CRM Undergraduate Admission complete   Compliance: Payment Card Industry (PCI) complete   Policies: Information Security, Computer Replacement Risks Operating Budget Cut by 5% 2010 Projects complete   Datatel Optimization: Finance Audit, GL Restructure, HR Audit, Business Objects Reporting and Analytics, Web Advisor (self service) enhancements, Course Listing, Budget Management complete   Business Impact Assessment / Business Continuity Planning / Disaster Recovery Planning complete   Paperless University (Graduate Admission, HR) complete   Academic: Intelligent Learning Platform, Moodle Pilot, Lecture Capture, iPhone/iPad App Suite, SSBM Financial Trading Room, Donnelly Science Building, Ridley Athletic Center complete   Benefactor to Colleague Advancement Migration incomplete   Universal Calendar, Digital Signage, Scholarship Archive, Tutoring Center, Clinical Center complete   Next Generation Network Redesign / Timonium DR Buildout complete   SiteCore Web Content Management System complete   Point of Sale Upgrade (hardware and software) complete   Compliance: Payment Card Industry (PCI), HEOA Peer to Peer File Sharing complete   Policies: Online Account Eligibility, E-mail Custodianship, Password Risks Capital Budget Cuty by 20% CFO Retired mid-year Operating Budget frozen at 2009 level Significant Backlog of ERP Non-Discretionary programming 2011 Projects complete   Datatel Optimization: Workflows, Communications Management, Business Objects Reporting and Analytics, WebAdvisor (self service) enhancements, UI 4.X, Timekeeping, Payroll Enhancements, Budget Management complete   Recruiter CRM for Graduate Admission complete   Business Continuity Planning / Disaster Recovery Planning complete   Paperless University (Graduate Admission, HR, UG Admission), Digital Signage, Universal Calendar complete   Academic: Blackboard to Moodle conversion, Mobile Computing Apps (iPad), Intelligent Learning Platform, Cyber-Security Sandbox, Scholarship Archive, eTextbooks incomplete   Active Campus Portal 2010 Upgrade, SiteCore Content Migration complete   Windows 7 Upgrade, Office 2010 Upgrade complete   Next Generation Network Implementation incomplete   Clinical Center (Electronic Patient Record, Scheduling, Billing) complete   Online Trauma Support, Counseling Center Scheduling complete   Policies: Mass Communications, Information Security: SSN Addendum Risks New CFO started mid-year 2012 Projects incomplete   Ellucian Optimization : Business Objects Reporting & Analytics, Timekeeping, Electronic Transcript, Enhanced Corequisites, Electronic Undergraduate Demographic Form incomplete   Undergraduate Recruiter - Cancelled incomplete   Paperless University (Accounts Payable, Graduate Admission, Student Documents Lifecycle) Universal Calendar, Digital Signage complete   ActiveCampus Portal 2010 Upgrade (SharePoint 2010) incomplete   Learning Management System upgrade (Moodle 2.0) - Postponed to 2013 incomplete   Sitecore Content Migration complete   Writing Center scheduling software (TutorTrac software) complete   Clinical Center (Scheduling, Billing) incomplete   New course evaluation system (eXplorance Blue) - Cancelled incomplete   Scholarship Archive DB incomplete   Web Conferencing (Adobe Connect) complete   Compliance: Payment Card Industry (PCI) 2013 Projects incomplete   Ellucian Optimization : Business Objects Reporting & Analytics, Timekeeping, Electronic Transcript, Enhanced Corequisites, Electronic Undergraduate Demographic Form incomplete   Paperless University (Accounts Payable, Graduate Admission, Student Documents Lifecycle, International Office) Universal Calendar, Digital Signage incomplete   Sitecore Content Migration incomplete   Clinical Center (Electronic Patient Record) incomplete   Scholarship Archive DB incomplete   Web Conferencing (Adobe Connect)