Loyola University Maryland

Technology Services

Mac Enhancements

Technology Services is working on a project to improve the computing experience for our Mac users. The Mac enhancements project provides more seamless integration with Loyola online services, such as HoundPrint, Inside Loyola, and Office 365. 

In addition, we are providing much needed improvements to security because the number of cases of malware targeting Macs continues to surge, growing by 53% over just the first quarter of 2017, according to an analysis from security firm McAfee. Throughout 2016, it grew by a massive 744%. A piece of malware called Fruitfly, discovered in July 2017, is capable of advanced surveillance on macOS devices, allowing an attacker to capture screenshots and webcam images. It can also detect devices connected to the same network as the infected Mac, and connect to those devices as well.

We are aware that the next Apple operating system, High Sierra was released on September 25, 2017. We are evaluating full compatibility with Loyola's environment and infrastructure. 

Let's take a look at the process

Technology Services will roll out enhancements by department with a focus on staff and admin computers in the fall 2017 semester and a focus on faculty computers in the spring 2018 semester; we will contact you to schedule your visit. This will be an in-person visit where we install necessary upgrades to your Mac and walk you through the enhancements.

  • During our visit, an application called Self Service will be installed that will allow you to install Loyola software.
  • Lync 2011 will be upgraded to the new Skype for Business client, which offers an updated interface and improved meeting experiences.
  • Office 2016 for Mac will be installed, offering enhanced integration with Office 365.
  • Your hard drive will be encrypted – if your Mac is ever lost or stolen, no one will be able to access your data and this meets a requirement of our cybersecurity insurance.
  • Your account will be set up for 2-Factor Authentication. If you are currently using an email application like Apple Mail or Thunderbird to check your Loyola email, you will need to transition to using Outlook or Outlook on the Web. This is because these third-party email systems are not compatible with Office 365 and 2-Factor Authentication. If you have business processes that depend on the use of Apple Mail, please let us know. We can help identify solutions using Outlook for a smoother transition.
  • Macs are now able to receive desktop notifications via the Loyola Emergency Notification System (LENS).
  • Administrative rights will be removed for Mac users. You will still be able to install software using the Mac App Store and Self Service, or you may contact the Help Center for assistance.

Who does this impact?

All Loyola employees that use a Loyola owned Apple laptop or desktop.

When will my computer be updated?

Technology Services will roll out enhancements by department throughout the fall 2017 semester to staff and administrators. In the spring 2018 semester, the roll out will continue for faculty. Your relationship manager will contact you to schedule your visit. This will be an in-person visit where the necessary upgrades to your Mac will be installed and we will walk you through the enhancements.

How do I log an issue?

If you experience any problems with your Mac, contact the Client Services Help Center at 410-617-5555 or ots@loyola.edu. You may also come in person to Knott Hall Room 107.

Why do I have to use Outlook for email?

Due to the recent upgrade to Two Factor Authentication, third party email systems are no longer compatible for accessing your Loyola.edu email account. You can still use those programs for accessing other non-Loyola email accounts, such as Gmail or home email addresses. However, your Loyola email will not longer be supported through third party email systems. For further information view the Technology Services Information Security Policy.

Why are you encrypting drives?

In the case your device is stolen or lost, any data stored on it will be protected.

How will my operating system stay updated?

Updates to your Mac computer will be pushed out automatically but you will have the option of when to install them as to not interfere with your work. These updates will help us maintain the integrity of your system. 

What support materials do you have for me?


  1. Lynda.com Playlist of Outlook trainings 
  2. Additional support provided by request to training@loyola.edu


Look for communication email - communications will be sent out to each department informing them of the upgrade to Mac Enhancements, this will provide instructions on getting updated and time frames.

Loyola has adopted and approved an Information Security Policy, which states that Loyola provided devices are to be used only for Loyola business related activities. While we know that many people use their device for personal purposes, the need for increased security vigilance requires each of us to not inadvertently introduce vulnerabilities into the Loyola environment. Since malware, viruses and other types of nefarious software can be installed on anyone’s computer without their knowledge, we must carefully control the software installed on all Loyola owned computers.

If you would like to purchase a new computer or software for personal use, don’t forget that Loyola provides a benefit for a three year payroll deducted, interest-free loan and offers discounts at AppleLenovo, and Dell.

Loyola provides access to several application suites for personal use free of charge, including Microsoft Office and Adobe Creative Cloud.


If you have questions please contact your Technology Services Relationship Manager, Robin Smith (Staff/Admin) rssmith@loyola.edu or Tom Wilson (Faculty) trwilson@loyola.edu.