Loyola uses a system called “Duo” for two factor authentication. It offers several options for the type of “second factor” you may use:
Loyola recommends using the free “Duo Mobile” app that’s available in the App Store. The Duo Mobile app offers the best user experience and it will work even if you’re in an area with no phone reception or internet connectivity.
- “Regular” cell phone
- Landline phone
The first step is to enroll your chosen “second factor” device.
You will receive an email in your Loyola account from “Duo Security” with a subject line “Duo Security Enrollment for Loyola University Maryland.”
If you are enrolling a smartphone, you will need to read this email on a PC, Mac, or other device that is NOT the phone that you’re enrolling in the system, because you will be using your phone’s camera to take a picture of a QR barcode to activate your phone.
If you have not received this email, or can’t find it, you can open a web browser on your computer and go to "workspace.loyola.edu" and you’ll be presented with the same enrollment process if you haven’t enrolled yet. When you open the email, you’ll see the following message. Click the top link to begin the enrollment process:
Click the green button to start the setup process.
Choose what type of device you want add. Loyola recommends that you use a smartphone if possible. This will allow you to install the Duo Mobile App, which gives the best functionality and ease of access. If you’re using a non-smartphone, you’ll skip the steps for installing an app and verify your ownership of the phone by either a text message or by answering a phone call.
After selecting “Mobile Phone,” enter your phone number. Once you’ve entered the number, make sure you’ve got it correct and then check the box that says “This is the correct number,” and click “Continue.”
Choose your phone’s platform and click “Continue.”
If you are using a smartphone, please skip to the next step.
If you are using a "non-smart" phone, choose "Other." You will then see this following screen. The system will add the phone to your account and no further verification is required. Your setup is now complete.
Next you’ll be asked to install the Duo Mobile app. Go to the app store on your phone, and search for “Duo Mobile.” It will be free, published by Duo Security, and have an icon similar to the one in the picture above. When you install the app, tap “Ok” to allow Duo Mobile to send you push notifications when your device is locked. This will allow you the quickest and easiest login experience. Once you have the app installed, click the green “I have Duo Mobile installed” button.
Next, the system will ask you to take a picture of a QR barcode with the Duo Mobile app. This will activate the app and pair it to your account. On your PC, you will see a screen similar to:
Launch the Duo mobile app on your phone. Click the “+” sign in the upper right hand corner of the screen. The app will require access to your phone’s camera. If it doesn’t have access, you’ll see a screen like the picture below. Tap where indicated on the black area to allow the app to have access to the camera:
This will take you to your phone’s settings. Tap the slider button to allow camera access.
When you do, the camera slider will turn green:
Note: The Duo app is also allowed to access your cellular data plan by default. You can disable cell data use, but this will disable your ability to use Push notifications and restrict you to manually entering access codes. The amount of data used by Duo Mobile is extremely small and will not noticeably affect modern consumer data plans.
After you’ve made the settings above, return to the Duo Mobile App and click the “+” sign in the upper right to add a new pairing. This will activate your phone’s camera in the app. Point it at the QR barcode that is displayed in your browser window on your PC, and the app will automatically pair itself with your account. When it does, you’ll see the following in your Duo Mobile app on your phone:
Back on your PC’s browser window, you’ll see an indication of success as well:
Click the “Continue to Login” button.
From “My Settings & Devices” screen, you can enroll additional devices, set a default device, and even tell the system to automatically send you a push notification to your default device (if it’s a smartphone with the Duo Mobile app installed) when you try to log in. Make any settings you want, and then click “Save,” and scroll down to the bottom of the window and click “Done.”
Congratulations! You’ve completed the device provisioning process and you’re all set to log in to Loyola services that are protected with two-factor authentication.