Loyola University Maryland

Student Life

Become an Office Assistant

The office assistant (O.A.) is a member of the office of student life team. The O.A. works in the central office, assisting in the administration and delivery of services for the residence hall communities. The O.A. is often the first contact to residents, parents, visitors, and persons outside the Loyola University Maryland community and therefore must demonstrate professionalism and customer service at all times, while also responding quickly and effectively to student needs and other situations.

Reports to

Office of student life program assistant

Job Qualifications

  1. Be enrolled as a full-time Federal Work Study student at Loyola University Maryland
  2. Must be in good academic standing, having a minimum grade point average (GPA) of 2.5
  3. Must be in good discipline standing
  4. Competent in the operation of multi-line phone system, personal computers, printers, and copiers
  5. Working knowledge of Microsoft Office Products including, but not limited to, Word & Excel
  6. Be able to work greater than 7 hours per week, up to 15 hours per week
  7. Light lifting and considerable walking may be involved

Essential Job Functions

  1. Return to campus prior to the start of the Fall & Spring semesters for training and office coverage
  2. Provide exceptional customer service to students, parents, and stakeholders by phone, email and in-person regarding any student life questions, concerns, and requests
  3. Receive and respond to emails, phone calls, and voicemails in a timely manner
  4. Sensitivity and confidentiality with office documents, databases, student information, and other private resources
  5. Greet and positively engage with students, parents, and stakeholders
  6. Provide office support such as mailings, front desk coverage, errands, and filing
  7. Maintain databases and prepare reports from the databases
  8. Have extensive knowledge of university and student life housing policies
  9. Work on special and secondary projects as assigned by the student life professional staff
  10. Perform additional tasks as assigned

Terms of Employment

  1. Position is for one academic year
  2. O.A.s must adhere to all expectations outlined in the Office Manual and Community Standards; An O.A. may be dismissed from the position for continued poor performance
  3. Each O.A. is evaluated throughout the academic year and will be provided feedback throughout their employment period
  4. The period of employment is contingent upon the successful completion of tasks, positive evaluations, and exhibition of personal growth in the position

Application Materials

Submit the following materials in PDF format to SLjobs@loyola.edu to apply:

  • Updated resume
  • Letter of interest that includes:
    • Name, class year, major
    • Why are you interested in the position?
    • What previous experience/skills do you have that will help you be successful in this position?
    • What strategies do you use to manage your time and prioritize tasks?
  • List of other commitments (e.g., clubs, athletics, other jobs) that may take time away from working as an O.A. Please identify the number of hours per week spent for each commitment


  • Applications accepted until positions are filled (Accepting Applications Now)
  • Interviews will take place on a rolling basis
  • Anticipate a decision sent via email within 1-2 weeks after interview

Questions? Email SLjobs@loyola.edu