Loyola University Maryland

Office of Human Resources

Medical Insurance

The University offers three medical plans through Cigna. Enrollment is optional and you may waive coverage if you are covered under another medical plan.

For more information please select the plan of interest below:

Cigna Member Resources

Need to locate a provider?
Go to www.cigna.com and select “Find a Doctor”. Choose “For Plans Offered Through Work or School.” Choose your search location and select the Open Access Plus plan option to search for a participating provider near you. You will use the Open Access Plus network for all three plan options.

Getting the most from your plan
When you’re better informed, it can help you make better choices. Cigna’s personalized website, www.mycigna.com, provides access to your plan information, as well as many online tools with information to help you make more informed health decisions. Want to find out how to improve your fitness or eat better? Cigna’s online tools can help you stay active and take care of your health.

Cigna Mobile App
The myCigna mobile app gives you an easy way to organize and access your important health information—anytime, anywhere. Download the free app and gain instant access to multiple services.

Cigna Telehealth Connection
The myCigna mobile app gives you an easy way to organize and access your important health information—anytime, anywhere. Download the free app and gain instant access to multiple services.
Cigna provides access to two telehealth services as part of your medical plan –AmWell and MDLIVE. Cigna Telehealth Connection lets you get the care you need – including most prescriptions – for a wide range of minor conditions. Connect with a board-certified doctor via secure video chat or phone, without leaving your home of office.

  • Choose when: Day or night, weekdays, weekends, and holidays
  • Choose where: Home, work or on the go
  • Choose how: Phone or video chat
  • Choose who: AmWell or MDLIVE doctors

Visit the websites below to register:
AmWellforCigna.com
MDLIVEforCigna.com

Or call the below numbers:
         • AmWell: 1-855-667-9722
         • MDLIVE: 1-888-726-3171

Note: AmWell and MDLIVE are only available for medical visits. For covered services related to mental health and substance abuse, employees have access to the Cigna Behavioral Health network of providers.
         • Go to Cignabehavioral.com to search for a video telehealth specialist
         • Call to make an appointment with your selected provider

Preventative Care
Preventive Care is covered in full when received in-network. Preventive care services include adult routine physical, well-child care visits, immunizations, routine GYN visits, age and gender appropriate cancer screenings, and other preventive services as required by the Affordable Care Act. These preventive services are covered in full when seeing a participating, in-network Cigna provider. To understand what is and is not covered as preventive health care please review the Cigna Preventive Health Care Guide.

Cigna Medical Vaccine Program
Under Loyola’s three medical plans you and your enrolled dependents may obtain the flu vaccine – as well as other vaccines – at your local retail pharmacy.  

Pharmacies sometimes have trouble submitting claims covered under the medical benefit. They often need additional information, like the Bank Identification Number (BIN) and/or Process Control Number (PCN).   Here is a list of pharmacies and the BIN and PCN numbers the pharmacy needs to submit your claim. Bring this list with you the next time you go to the pharmacy to get a flu shot or vaccine. Your pharmacist can use this information if he or she has a problem submitting your claim.

Know Before You Go- When You Need Care

Your Doctor Knows Best

  • Your primary care physician (PCP) knows your health history.
  • Having a personal physician can result in overall better care.

But what if you get sick or injured when your doctor's office is closed?

Cigna Members: 24/7 Medical Advice
         • Health Information Line: get advice on a diagnosis or where to receive care.
         • Cigna Telehealth Connection: access virtual doctor visits for common, uncomplicated, non-emergency health issues.

Urgent Care Centers (e.g. Patient First or ExpressCare)
         • Usually open after normal business hours, including evenings and weekends.
         • Many offer on-site diagnostic tests.
         • Save time and money by going to urgent care instead of the ER.

Emergency Room (ER)
         • Best place for treating severe and life-threatening conditions; ERs are not staffed to focus on minor injuries.
         • Most expensive type of care.

These are general guidelines. Call 911 or go straight to the ER if you have a life-threatening injury, illness or emergency.

Additional Cigna Information and Resources

         • Cigna Find a Doctor Instructions
         • Cigna Home Delivery Pharmacy
         • Cigna Programs and Resources
         • Cigna Transition of Care
         • Cigna Case Management

Employee Eligibility

You are eligible to enroll in a medical plan if you are:

• A Core or Full-time Faculty member
• Regular, full-time staff and administrators (37.5 hours per week for 9 or more months in a 12 month period)
• Core staff and administrators (30 or more hours per week for 9 or more months in a 12 month period)
• Half-time staff and administrators (22.5 hours per week for an entire 12 month period

Dependent Eligibility

If you are covered under a medical plan, you may also elect coverage for your spouse/LDA and your eligible dependent children. You will select from one of the following levels of coverage:

  • Employee only
  • Employee and 1 Child
  • Employee and Spouse/LDA
  • Employee and Children
  • Family (employee, spouse/LDA and child(ren)

All medical plans will cover dependent children until age 26, regardless of whether or not they are full-time college students.

How to Enroll

New hires or newly eligible employees must attend a weekly orientation meeting. Contact the benefits & wellness office at 410-617-1365 if you have not attended an orientation.

Open Enrollment occurs each year usually in late April/early May with changes effective July 1. A general notification will be sent to all eligible employees before the start of Open Enrollment.

Qualified Change-in-status events must be reported to the benefits & wellness office within 30 days. Log in to Inside.Loyola and select the Benefits Enrollment link. You will be redirected to your personal online benefits enrollment page. Make your changes by selecting New Change Request.

Questions or Assistance

If you have questions or need assistance, please contact the PSA Benefits Hotline at 1-877-716-6618 or email Loyola@psafinancial.com

Enrollment Resources