Loyola University Maryland

Student Health and Education Services


Please see the below FAQ for assistance with scheduling appointments at Student Health Services (SHS).

What are your hours?

Monday-Friday 8:30am-5pm

How do I schedule an appointment?

  • By phone at #410-617-5055 during business hours is preferred  
  • If you call after business hours, please note that a request for an appointment cannot be left on the office voicemail.

Can I be seen as a walk-in or schedule a same day appointment?

Yes, although we strongly advise students to call ahead to ensure you won't have to come back later in the day or following day for an appointment.  Walk-ins are offered the next available time slot, which can vary during the time of year. We do our very best to see students the same day, but during high-volume times (i.e. before breaks/before exams) this could be the next business day. Our appointment times fill quickly so it’s best to call as early in the day as possible to ensure same-day visits.  

When I call, will it be kept confidential? 

Absolutely. Please be reassured that our front desk staff and clinicians will always maintain your confidentiality.  Due to privacy regulations, it is important students please call to schedule their own appointments (in lieu of parent, trainer, roommate or friend calling for them). We encourage you to be honest about your health concern so that your appointment can be scheduled appropriately. There will be no judgment or breech of confidentiality. 

What happens if I am late to my appointment?

If you are more than 10 minutes late for your appointment, we cannot guarantee you will be seen.  While we will do our best accommodate you into the schedule, out of consideration to other students, you may be asked to reschedule your appointment. To minimize risk of having to reschedule your appointment, like any doctor’s office, we ask that you arrive 5-10 minutes early for your scheduled appointment so that you can complete any necessary paperwork and have your vitals completed, etc.

How do I cancel my appointment? 

Easy! Just call 410-617-5055. We understand there may be a time whre you may need to cancel or reschedule an appointment. If this happens, we just ask that you do so in a timely manner so that we may be able to not only accommodate you, but also the other students we serve here at Loyola. 

What should I bring to my appointment?

We request that students come prepared to every visit with:

  • Student ID/Evergreen card
  • Insurance card
  • Form of payment- cash, check or Evergreen card only. This is in case in-house testing is needed and/or medications dispensed from our on-site pharmacy.
  • If appointment is for work/study abroad, please bring these forms to the visit as well do not have copies here in office.  We will do our best to complete them during the visit, but at times you may need to come back for them.

What is the copay or cost for the visit? 

The visit is free. But please note, there could be charges if rapid in-house testing/procedures (i.e. strep test, suture removal, etc) are done or if pharmacy items are dispensed.