Loyola University Maryland

Counseling Center

Remote Counseling Services


Due to the COVID-19 pandemic, the Counseling Center is currently offering remote counseling services. These services are offered on a temporary basis to assist current students who may be ill and unable to attend an in-person session, students who have returned home and need support in connecting with local mental health resources, counselors working remotely, or campus closures. Please see the FAQ below to learn more about remote counseling services:

What services are available as remote counseling:

The Counseling Center will provide brief, supportive teletherapy sessions to current clients of the Counseling Center if they or their counselor are unable to attend in-person sessions. These sessions should be considered “bridge care” until in-person sessions can resume, or the student can be connected with on-going mental health resources.

Loyola University MD students who are not current clients of the Counseling Center may be connected via video conferencing or phone for consultation and referral support with a counselor.

New client (initial) appointments and crisis services will not be available through remote counseling.

What do I do if I experience a mental health crisis, but cannot attend an in-person session:

If you are on campus, please call the Counseling Center at 410-617-2273 to speak with a counselor during business hours (M-F, 8:30-5:00). After-hours and weekends, please call Public Safety at 410-617-5911 to be connected with campus resources. View our Emergency Contacts page for additional crisis resources.

If you are away from campus, call 911 or go to the nearest emergency room.

How does remote counseling work:

The Counseling Center utilizes a HIPPA-compliant video and audio-conferencing platform, Zoom, to connect with students using their own webcam-enabled computers or smart phones. Information shared over Zoom is encrypted and no private health information is stored within the Zoom platform.

You and your counselor will engage in sessions only from a private location where they will not be overheard or interrupted.

Like traditional counseling services, counselors will maintain documentation of sessions in our HIPPA-compliant Electronic Medical Record system.

Students will complete an informed consent for teletherapy prior to engaging in remote counseling services. This will include having you provide an emergency contact that is local to you and a reliable call-back number, should the session be disrupted.

Are there any limits or risks related to remote counseling services:

The Counseling Center maintains discretion to determine if remote counseling services are an appropriate level/mode of care on a case-by-case basis. Remote counseling may not be appropriate, or the best choice of service for reasons including, but not limited to: if the student is at heightened risk of harm to oneself or others; lack of access to, or difficulty with, communications technology; significant communications service disruptions; or need for more intensive services. In addition, because of state laws, on-going teletherapy through the Counseling Center is not available for students outside the state of Maryland. Counselors can provide consultation by phone to assist students in connecting with supports at home. Please reach out to the Counseling Center at (410) 617-2273 if you have any questions about these suggestions regarding limits or risks related to remote counseling services.

Generally, students should also be aware that:

Sessions could be disrupted, delayed, or communications distorted due to technical failures.

Remote counseling involves alternative forms of communication that may reduce visual and auditory cues and increase the likelihood of misunderstanding one another.

State laws govern the practice of teletherapy for licensed mental health clinicians. Counseling Center staff adhere to all applicable laws and guidelines in the provision of remote counseling services.

Self-help resources through the Counseling Center’s website and digital workshops remain available for students to access at anytime. Please consider checking out our Relaxation Resources, Meditation, and Apps pages.

The Counseling Center remains committed to supporting the emotional well-being of our students. Please do not hesitate to call with any questions or concerns.

For information related to the University’s response to the COVID-19 pandemic, view the Coronavirus Updates page.