Loyola University Maryland

Counseling Center

Remote Counseling Services

Summer Services at The Counseling Center

The Counseling Center remains open for remote services during the summer break (May 18-August 28, 2020). Hours are Monday-Friday, 8:30 a.m.-5 p.m..

Available remote services include: 

Please note that due to state licensing laws only students residing in Maryland and enrolled in summer courses at Loyola are eligible for individual teletherapy during the summer months. 

Students seeking treatment over the summer, but not enrolled in summer courses at Loyola and/or not residing in Maryland, are encouraged to contact the Counseling Center to discuss their counseling needs. The Counseling Center remains committed to supporting the emotional well-being of our students during the Covid-19 pandemic. All Loyola students are eligible for supportive bridge care and referral assistance. Incoming first-year students, transfer students, and/or their families, are also encouraged to contact the Counseling Center to consult about treatment options for the upcoming academic year, if needed.

For questions, consultation, or to schedule an appointment, please call 410-617-2273.

Please see the FAQ below to learn more about remote counseling services.

Remote Counseling FAQ

How does remote counseling work?

The Counseling Center utilizes a HIPPA-compliant video and audio-conferencing platform (I.e.  Zoom Pro)  to connect with students using their own webcam-enabled computers or smart phones. Information shared over Zoom is encrypted and no private health information is stored within the Zoom platform.

You and your counselor will engage in sessions only from a private location where they will not be overheard or interrupted. Like traditional counseling services, counselors will maintain documentation of sessions in our HIPPA-compliant Electronic Medical Record system.

Students will complete an Informed Consent for Teletherapy Form prior to engaging in remote counseling services. You will be asked to provide an emergency contact that is local to you and a reliable call-back number, should the session be disrupted.

Are there any limits or risks related to remote counseling services?

The Counseling Center maintains discretion to determine if remote counseling services are an appropriate level/mode of care on a case-by-case basis. Remote counseling may not be appropriate, or the best choice of service for reasons including, but not limited to: heightened risk of harm to oneself or others; lack of access to, or difficulty with, communications technology; significant communications service disruptions; or need for more intensive services. 

In addition, because of state laws, on-going teletherapy through the Counseling Center is not available for students outside the state of Maryland. Counselors can provide consultation by phone to assist students in connecting with supports at home. Please reach out to the Counseling Center at 410-617-2273 if you have any questions about these suggestions regarding limits or risks related to remote counseling services.

What do I do if I experience a mental health crisis, but cannot attend an in-person session?

If you are on campus, please call the Counseling Center at 410-617-2273 to speak with a counselor during business hours (M-F, 8:30-5:00). After-hours and weekends, students can contact a counselor by calling 410-617-5530 or call Public Safety at 410-617-5911 to be connected with campus resources. View our Emergency Contacts page for additional crisis resources.

If you are away from campus, call 911 or go to the nearest emergency room.

Is there anything else I should consider?

Remote counseling involves alternative forms of communication that may reduce visual and auditory cues and increase the likelihood of misunderstanding one another.

State laws govern the practice of teletherapy for licensed mental health clinicians. Counseling Center staff adhere to all applicable laws and guidelines in the provision of remote counseling services.

Self-help resources through the Counseling Center’s website and digital workshops remain available for students to access at any time. Please consider checking out our Relaxation Resources, Meditation, and Apps pages.

For information related to the University’s response to the COVID-19 pandemic, view the Coronavirus Updates page.