Loyola University Maryland

Counseling Center

Remote Counseling Services

Remote Services at The Counseling Center

Available remote services include: 

  • Assessment and recommendations
  • Short-term individual support services 
  • "Let's Talk" single sessions
  • Virtual workshops and support spaces
  • Consultation with students, parents, and campus partners 

For questions, consultation, or to schedule an appointment, please call 410-617-2273.

Please see the FAQ below to learn more about remote counseling services.

Remote Counseling FAQ

How does remote counseling work?

The Counseling Center utilizes a HIPPA-compliant video and audio-conferencing platform (I.e.  Zoom Pro)  to connect with students using their own webcam-enabled computers or smart phones. Information shared over Zoom is encrypted and no private health information is stored within the Zoom platform.

You and your counselor will engage in sessions only from a private location where they will not be overheard or interrupted. Like traditional counseling services, counselors will maintain documentation of sessions in our HIPPA-compliant Electronic Medical Record system.

Students will complete an Informed Consent for Teletherapy Form prior to engaging in remote counseling services. You will be asked to provide an emergency contact that is local to you and a reliable call-back number, should the session be disrupted.

Are there any limits or risks related to remote counseling services?

The Counseling Center maintains discretion to determine if remote counseling services are an appropriate level/mode of care on a case-by-case basis. Remote counseling may not be appropriate, or the best choice of service for reasons including, but not limited to: heightened risk of harm to oneself or others; lack of access to, or difficulty with, communications technology; significant communications service disruptions; or need for more intensive services.

State laws govern the provision of teletherapy services. Treatment options and recommendations vary based on where an individual student resides due to differences in licensing guidelines for providing psychotherapy services. Regardless of location, counselors can provide supportive care services, support groups, and workshops, as well as connect students with providers and resources local to them. All students are encouraged to contact the Counseling Center to speak with a counselor about their specific needs.

What do I do if I experience a mental health crisis, but cannot attend an in-person session?

If you are on campus, please call the Counseling Center at 410-617-2273 to speak with a counselor during business hours (M-F, 8:30-5:00). After-hours and weekends, students can contact a counselor by calling 410-617-5530 or call Public Safety at 410-617-5911 to be connected with campus resources. View our emergency support page for additional crisis resources.

If you are away from campus, call 911 or go to the nearest emergency room.

Is there anything else I should consider?

Remote counseling involves alternative forms of communication that may reduce visual and auditory cues and increase the likelihood of misunderstanding one another.

State laws govern the practice of teletherapy for licensed mental health clinicians. Counseling Center staff adhere to all applicable laws and guidelines in the provision of remote counseling services.

Self-help resources through the Counseling Center’s website and digital workshops remain available for students to access at any time. Please consider checking out our Relaxation & Meditation Resources, and Apps pages.

For information related to the University’s response to the COVID-19 pandemic, view the Coronavirus Updates page.